Keio Plaza Hotel Tokyo is a huge skyscraper hotel in West Shinjuku, and the reviews say it is a safe, convenient choice that is starting to show its age in places. This guide covers the rooms, the Hello Kitty floors, the location, the fees, and the complaints guests repeat most, so you can decide if it suits your trip.

I have not stayed here myself. What follows comes from guest scores, hotel listings, and traveler write-ups, and where those disagree on a detail, I say so. Prices and policies change, so confirm anything important on the hotel’s official site before you pay.

Keio Plaza Hotel Tokyo Overview

With more than 1,400 rooms across two towers, the Keio Plaza Hotel works more like a small town than a boutique stay. Reports put the room count at roughly 1,437 to 1,452 depending on the source. You will also see it called simply “Keio Plaza”, “Keio Hotel Tokyo” or “hotel Keio” on booking sites, and some travelers search for “Tokyo Plaza Hotel” when they mean this one.

Location in Shinjuku

The hotel sits on the western side of Shinjuku, in Nishi-Shinjuku, the district known for skyscrapers and business towers. It is right next to the Tokyo Metropolitan Government Building, whose observation decks are about a four-minute walk away. The address is 2-2-1 Nishi-Shinjuku.

That position is the hotel’s best feature. Guests rate location higher than anything else, and the area has a large number of restaurants within a few minutes’ walk.

Hotel Style & Atmosphere

Think big, busy, and traditional rather than sleek. Travel experts describe a classic, formal approach to hospitality, and the lobby is often crowded, largely because tour groups pass through. If you want a hushed boutique lobby, this is not it.

On the plus side, the scale brings variety: more than a dozen places to eat and drink by some counts, a tea ceremony room, karaoke rooms with city views, a sake bar, a convenience store and a 24-hour business center. It suits people who like having everything under one roof.

Latest Keio Plaza Hotel Reviews

Across booking sites, the picture is steady: guests like the service, location, and cleanliness, and complain about value and some dated rooms. Keio Plaza Hotel Tokyo reviews are rarely harsh, but they are specific.

What Guests Say Recently

Recent comments praise spacious, clean rooms, quality bedding, and friendly staff, especially at the club lounge. Many mention the breakfast buffet and the airport limousine bus. The recurring caution is that the older South Tower rooms can feel tired, so ask which tower and room category you are getting.

Top Positive Reviews

• A location with easy access to rail lines and Shinjuku’s shopping and dining
• Clean, comfortable rooms with good linens
• Friendly, attentive staff
• A wide breakfast buffet and a wide choice of restaurants
• Views of the Tokyo skyline and the nightly lights around the Government Building

Common Complaints

• Dated decor, particularly in the South Tower
• A feeling that the price is high for what you get, including extra charges for additional guests
• Firm beds and some street noise, according to a few guests
• Wi-Fi and TV streaming that do not always work well
• Laundry machines that take only coins or a phone payment app
• A busy lobby and, for at least one guest, limited English at check-in

Review Scores on Booking Sites

On Tripadvisor, the hotel scores about 4.1 out of 5 from more than 5,600 reviews, with location at 4.6 and value at 3.9 as its high and low points. Hotels.com shows 9.2 out of 10 from over 3,300 reviews, and cleanliness is the standout there. The two scales differ, so compare each site against itself and check the live numbers.

Rooms & Suites

Room choice changes the experience more than at most hotels, because the building mixes older and renovated rooms.

Standard & Premier Grand Rooms

Standard rooms start at around 23 to 24 square meters, which is workable for one or two people by Tokyo standards. Premier Grand rooms, which come with club lounge access, are larger at roughly 35 square meters, and Keio Plaza Hotel Tokyo Premier Grand rooms are the ones reviewers recommend if you can afford them.

Several guides suggest asking for a recently renovated room. That single request can make the difference between a fresh-feeling stay and a dated one.

Hello Kitty Rooms

The hotel is known for its Hello Kitty-themed floors. The two room types are called Kitty Town and Princess Kitty, each about 40.8 square meters, with twin or triple bed layouts. They are a major draw for families and fans, and booking early is wise because they are in demand.

Suites & Family Rooms

Suites include the Premier Grand Suite, around 71 square meters, and a Japanese tatami suite of about 72 square meters with futon beds. For families, there is a four-bed family room of around 46 square meters, and one booking site lists a Luxury Family Room that sleeps up to nine. Check the bed configuration carefully when booking.

Views of the Tokyo Skyline

Higher floors look out over central Tokyo, and the area is lit up at night. One reviewer recommends a west-facing room for views toward the Metropolitan Government Building. Views are never guaranteed, so ask for one in writing.

Rates & Best Time to Book

I could not verify a current, reliable nightly price, so please treat the figures below as snapshots and check live rates for your dates.

Average Nightly Rates

Tripadvisor listed average standard-room rates of roughly $265 to $738 per night at the time I checked, while another site showed a Booking.com rate from about $205 with free cancellation. The spread is wide because dates, room type, and meal plans vary. Always compare the final total after taxes and any extra-person charge.

Cheapest Months to Stay

I can’t name one month that is reliably cheapest at this hotel, because its rates move with demand. The fastest test is to search the same room type across three or four different weeks and see where the price dips. If your dates are flexible, avoid the spring blossom period and national holidays, when Tokyo hotels are least likely to give you a break.

Where to Find the Best Deals

Compare the hotel’s own website with a couple of booking platforms, and look for flexible rates that allow free cancellation. Deals that include breakfast can offer better value, because the buffet is widely praised. Member or package rates may also appear on the hotel’s site.

Facilities & Amenities

With this many rooms under one roof, the hotel can fit in extras that smaller properties could never justify.

Restaurants & Bars

Counts vary from nine restaurants on one booking site to more than 15 restaurants and bars in a blog review, so expect a lot of choice either way. Cuisines include sushi, tempura, teppanyaki, kaiseki, soba, Chinese, French and Italian, plus a buffet. The breakfast buffet is among the most mentioned features in guest reviews.

Pool & Fitness Facilities

The hotel has a pool, listed as the Sky Pool, and a fitness room on the 7th floor of the Main Tower. Opening hours and any fees can change, so confirm them before you pack your swimsuit.

Wi-Fi & Other Services

Wi-Fi is listed as free in rooms and public areas, though a few guests report patchy connections. Other services include the business center, a convenience store, laundry, a nursing room, and paid parking. One site quotes ¥1,000 per night for parking, but check the current rate with the hotel.

Keio Plaza Hotel Guide: Location & Getting Around

Few Tokyo hotels are as well connected. Getting around is simple whether you use trains or buses.

Distance to Shinjuku Station

Walking to Shinjuku Station takes roughly five to ten minutes depending on the route and who you ask. One source describes an underground passage from the West Exit area toward the hotel. Tochomae Station, on the Toei Oedo Line, is only one to two minutes away on foot.

Getting from Narita & Haneda Airports

Direct limousine buses run between the hotel and both Narita and Haneda airports, according to one guide, and guests praise this service. Another listing mentions an airport shuttle with a surcharge, so check the current timetable and fares. From Narita, the Narita Express reaches Shinjuku Station in about 80 minutes, followed by a short walk.

Nearby Attractions & Shopping

A short stroll from the lobby brings you to the Metropolitan Government Building, where the observation decks are free to enter (check opening hours first). Shinjuku Central Park, the Camera Town electronics shops near the West Exit, and the huge Shinjuku shopping and dining district are all close. Hundreds of restaurants sit within a short walk.

Pros & Cons

What We Liked

• A superb location for trains, shopping and dining
• Clean, spacious rooms, especially the renovated ones
• Friendly staff and a strong club lounge
• The breakfast buffet and wide dining choice
• Hello Kitty rooms for families and fans

What Could Be Better

• Dated decor in parts of the South Tower
• Value that some guests find weak
• A crowded lobby at busy times
• Inconsistent Wi-Fi and limited TV streaming
• Extra-guest charges and the cost of parking

Who Should Stay at Keio Plaza Hotel

Families & Kids

Families get the most from it. The Hello Kitty rooms, family rooms, and the pool keep children interested, and one booking site says a child aged five or under stays free per adult when using existing bedding. Ask about extra-guest charges before you book.

Couples

Couples will like the skyline views and the club lounge, and a renovated premier room feels more special. The hotel is lively rather than intimate, so it suits couples who want a Shinjuku base, not a quiet retreat.

Solo & Business Travelers

Business travelers get a 24-hour business center, meeting facilities, and easy train access. Solo travelers will appreciate the location, but should request a renovated room for a better stay.

FAQs

Is Keio Plaza Hotel Tokyo Worth It?

For most travelers, yes, if you value location, service, and variety. It is less compelling if you want a quiet boutique hotel or a bargain, since value is its weakest score.

How Much Does Keio Plaza Hotel Cost per Night?

Rates vary widely by date and room type, with snapshots ranging from about $205 to several hundred dollars. Check live prices on the hotel’s site and a couple of booking platforms for your dates.

Is Keio Plaza Hotel Good for Families?

Yes. Hello Kitty rooms, family rooms, and a pool make it popular with families. Confirm bed configurations and any extra-guest fees first.

How Far Is It from Shinjuku Station?

Most sources say about a five- to ten-minute walk, with Tochomae Station even closer. The exact time depends on your route and walking speed.

What Are the Check-In and Check-Out Times?

Sources differ on check-in, listing 2 PM on one site and 3 PM on another, while check-out is 11 AM. Confirm directly with the hotel, especially if you plan to arrive early.

Final Thoughts

Keio Plaza Hotel Tokyo is a convenient, well-run Shinjuku giant with excellent location and service, and mixed marks on value and age. If you choose the right room category, it makes an easy and comfortable base for exploring Tokyo.

Before you book, ask for a renovated room, confirm the check-in time, and compare the total price including fees. If those boxes are ticked, the Keio Plaza Hotel is a solid choice for families, couples, and business travelers alike.

Apex Waterloo Place Hotel is a four-star hotel in a Georgian building at the east end of Princes Street, a three-minute walk from Waverley Station. It scores very well with guests, mostly for its location, cleanliness and service, and it offers a spa and indoor pool that many city-centre hotels lack. This guide covers the rooms, the facilities, the practical details and the small complaints, so you can judge whether it fits your Edinburgh trip.

Note that I have not stayed here. Everything below comes from guest scores, booking listings and published descriptions of the building, and I point out where those sources disagree. Check the hotel’s own website for anything you plan to rely on, such as fees and opening hours.

Apex Waterloo Place Hotel Overview

The Apex Waterloo Place Hotel has 187 rooms and belongs to Apex Hotels, a group that also runs hotels in London and Dundee as well as other Edinburgh properties. You will see it listed as “Apex Waterloo” or “Apex Waterloo Hotel” on some booking sites, but it is the same hotel at 23-27 Waterloo Place.

Location in Edinburgh City Centre

The hotel sits on Waterloo Place, right where the city’s main shopping street meets the foot of Calton Hill. Princes Street is about a one-minute walk, and the Royal Mile is roughly six to eight minutes on foot, depending on the source. The Edinburgh Playhouse and St Andrew Square are also nearby.

It is hard to find a more convenient base for a first visit. You can reach the train station, the shops, the old town and a hilltop viewpoint without ever needing a taxi.

Hotel Style & Atmosphere

The building dates from the early 19th century, with a Georgian facade that hides a bright, modern interior after renovation work in the late 2000s. Guides describe the style as “contemporary classic”, and the building is protected as a listed heritage property.

There is a playful side too. One guide notes a rubber duck in the bathroom as a trademark Apex touch. The mood is polished but relaxed rather than stuffy.

Rooms at Apex Waterloo Place

Rooms are comfortable and well equipped, though the entry-level ones are on the compact side.

Standard & Superior Rooms

The entry-level City Double and City Twin rooms measure around 258 square feet, which is efficient rather than spacious. Superior rooms are slightly bigger at roughly 290 to 300 square feet. Guest scores for the standard categories are high, and the City Double with a king bed is the most-reviewed room.

If you want a little extra space for a longer stay, a Superior or Deluxe room is worth the small step up.

Executive & Suite Options

Deluxe rooms offer around 334 square feet with a king bed, and one booking site gives that category one of its highest guest scores. Higher up the range, the Master Suite is about 431 square feet, and the Duplex Suite is about 474 square feet and includes a balcony.

I did not find a category called “Executive” on the listings I checked, so look at the hotel’s own room list to see how rooms are currently named.

Family & Accessible Rooms

The Family Room is around 344 square feet, with a king bed plus a single bed, and sleeps three. One site lists a larger city-view room sleeping four. Up to two children aged five and under stay free in existing bedding, but cribs are not provided, so bring a travel cot if you need one.

Accessible rooms were not detailed on the listings I saw. Contact the hotel directly to confirm what is available, and ask about lift access, since one guest reported a lift out of service during a long stay.

Room Size, Beds & Bathroom

Most rooms offer a king or twin bed. Descriptions mention large TVs, good workspace, and well-equipped bathrooms. Check whether your room has a shower, a bath, or both when you book, because categories differ.

Views & Noise Levels

A few rooms have city views, and the Duplex Suite has a balcony. Because the hotel is in the middle of the city, it is sensible to ask for a higher floor or a quieter side of the building if you are a light sleeper. Views and noise are not guaranteed in any category, so request them in writing.

Room Rates & Best Time to Book

I could not verify a current nightly rate, so I have not quoted one. Rates change with the date, room type, and how early you book.

Average Nightly Rates

Edinburgh hotel prices vary widely between quiet and busy weeks. Instead of relying on a single average, search your exact dates for two or three room types and compare the totals. Check whether breakfast is included, since it is often an extra charge.

Cheapest Months to Stay

The biggest price spikes in Edinburgh come around the August festivals and the New Year, so those weeks are the ones to avoid if you are watching your budget. Quieter weeks outside those periods are often cheaper, but test several dates instead of assuming.

Where to Find the Best Deals

I would begin on the hotel’s own website, then price the same dates on a couple of booking sites. Sometimes the gap is nothing; sometimes it is enough to justify a phone call. Take a rate you can cancel for free until your plans are firm, and read what a package really includes. Breakfast at roughly £19.50 a head adds up fast, so a bundled deal can beat a lower room-only price.

Apex Waterloo Place Review: What Guests Say

Guests are overwhelmingly positive, and the complaints are minor.

Top Positive Reviews

• The location, with the station, Princes Street and Calton Hill all within a few minutes’ walk
• Friendly, helpful staff
• Clean rooms and well-kept public areas
• The spa, pool and sauna
• A comfortable base for sightseeing

Common Complaints

• Breakfast costs extra
• No on-site parking
• Compact standard rooms
• No cribs available
• A report of a broken lift during one guest’s stay

Review Scores on Booking Sites

Hotels.com shows 9.2 out of 10 from roughly 2,130 reviews, with cleanliness and staff both at 9.4. Another listing gives the same overall score. Scores change, so check the live number.

Pros & Cons

What We Liked

• A superb central location
• A pool, sauna and spa in a city-centre hotel
• Strong cleanliness and service scores
• A historic building with a modern interior
• Rooms for singles, couples and families

What Could Be Better

• Entry-level rooms that feel compact
• Breakfast and parking add to the cost
• Limited family facilities, such as no cribs
• Occasional reports of maintenance problems
• No pets allowed

Facilities & Amenities

The facilities are a clear strength, particularly the spa area.

Restaurant & Bar

The hotel has a restaurant and a bar, and the names appear to have changed over time. One current listing names the Liberté Brasserie and a bar called 1819, while older coverage mentions a venue called Elliot’s. Check the hotel’s site for what is open now. Room service is available 24 hours on one listing.

Breakfast is served for an extra charge. One booking site quotes it at roughly £19.50 per person, but verify the current price.

Spa & Fitness Facilities

The Apex Waterloo Place Hotel spa is called Pure Spa and has three treatment rooms. Guests also have an indoor pool, a sauna, a steam room and a fitness center. Massages and treatments must be booked in advance.

Children under 16 need adult supervision in the pool and fitness areas. Confirm the opening hours and any fees for non-residents before you plan a spa day.

Wi-Fi & Other Services

Wi-Fi is free in rooms and public areas, according to listings. Other services include a business center, meeting rooms, a 24-hour front desk, luggage storage, and a concierge. The hotel is non-smoking, and pets are not allowed, though service animals are welcome.

Location & Getting Around

The location is where this hotel is hardest to beat.

Distance to Waverley Station

Step out of the entrance, and you can be at the platform barriers of Waverley within a few minutes, with no taxi and no luggage struggle across town. That also means an early train for a day away does not require an early start to your morning.

Getting from Edinburgh Airport

Listings put the airport roughly 30 to 45 minutes away by car, depending on traffic. There is no hotel shuttle. The Edinburgh tram runs from the airport into the city centre, and the nearest stop to the hotel is St Andrew Square, about a six-minute walk, according to one listing. Check current tram and bus services before you travel.

Nearby Attractions (Princes Street, Calton Hill, Royal Mile)

Princes Street, with its shops and gardens, is a minute away. Calton Hill, with its monuments and sweeping city views, is just as close. The Royal Mile, leading up to Edinburgh Castle, is a short walk.

Who Should Stay at Apex Waterloo Place

Couples

Couples will enjoy the spa, the location, and the evening walks up Calton Hill. A Deluxe room or the Duplex Suite with its balcony adds a more special feel.

Families

Families can manage with the Family Room, but the lack of cribs and the compact rooms mean it suits older children better than babies. The pool is a bonus, though children need supervision.

Solo & Business Travelers

Solo travelers get a safe, central base, and business travelers benefit from the business center, meeting rooms and easy rail links. Check whether breakfast is included in your rate if you are on an expense account.

FAQs

Where Is Apex Waterloo Place Located?

At 23-27 Waterloo Place, Edinburgh, EH1 3BG, near the east end of Princes Street and close to Calton Hill and Waverley Station.

How Much Does a Room Cost per Night?

It varies by date and room type, and I could not verify a current rate. Check the hotel’s site and a few booking platforms for your dates, and compare totals including extras such as breakfast.

Is Apex Waterloo Place Good for Families?

It can work, especially with the Family Room and the pool, but there are no cribs and the standard rooms are compact. Younger children stay free in existing bedding up to a limit, so confirm the policy.

How Far Is It from Waverley Station?

About a three-minute walk, according to booking listings.

What Are the Check-In and Check-Out Times?

Check-in starts at 3 PM, and check-out is by 11 AM, according to one listing. Confirm with the hotel if you plan to arrive early or leave late.

Final Thoughts

The Apex Waterloo Place Hotel combines a central location, a heritage building and an unusual set of spa facilities, and its guests rate it highly. The main drawbacks are compact entry rooms and extra charges for breakfast and parking.

Before you book, compare the total price for your dates, check whether breakfast is included, and ask for a quiet room if sleep matters. If you want a convenient, comfortable base for Edinburgh, this is a strong choice.

InterContinental hotel reviews tend to agree on three things: the locations are excellent, the service is warm, and the rooms and price are where opinions split. This guide pulls together published guest feedback and listing details for the brand and for hotels in Dubai, Istanbul, London and Bali, so you can judge whether an InterContinental stay is worth your money.

A quick note on method. This is based on published reviews, listings and company information, not a personal stay at every hotel. Ratings and rates shift constantly, so treat the figures below as a snapshot and confirm them on the booking page. One city on the list, Islamabad, turned out to need a different kind of answer, which I explain in its own section.

InterContinental Hotels Overview

InterContinental is the upscale-to-luxury name in the IHG family. Pan Am founder Juan Trippe created it in 1946 to give travelers a reliable place to stay in destinations that lacked one, and today the brand runs hundreds of hotels around the world. If you have seen the shorthand “intercon hotel” on a booking site, this is the brand it refers to.

What Makes InterContinental Luxury

The brand’s selling point is polish and location, not novelty. Hotels tend to sit in central or scenic spots, offer full-service restaurants and spas, and run a lounge for higher-tier guests. The experience is consistent in structure, though individual hotels vary a lot in age and condition.

That variation is the thing to keep in mind. An InterContinental in one city may have just been refurbished, while another is overdue for it, so the brand name alone tells you less than the specific property’s recent reviews.

Where InterContinental Hotels Are Located

The brand is spread across major cities and resort destinations on every inhabited continent. Well-known examples include Dubai, Istanbul, London, and Bali, covered below, and there are many more in places such as Prague, Singapore, and Sydney. Always check the exact hotel name, because several cities have more than one InterContinental.

Rooms & Suites Review

Rooms are the most variable part of the brand. The newer or recently renovated hotels earn praise for space and comfort, while older ones attract comments about dated decor.

Room Types & Comfort

Expect standard rooms, higher-floor and view rooms, family rooms and suites, with some resorts adding pool-view or ocean-view categories. Guests regularly mention comfortable beds, good cleanliness, and well-sized rooms at the stronger properties. When guests grumble, it is usually about worn furniture or a broken lift, not about a room that was left dirty.

If the view matters, book a view category rather than hoping for an upgrade, and request it in writing.

Club InterContinental Rooms & Lounge Access

Club InterContinental is the brand’s executive-floor offer. It generally combines a room on a club level with access to a lounge, usually with breakfast, afternoon food and evening drinks, though the exact inclusions differ by hotel. Several reviews single out the lounge teams as the warmest staff in the building.

Whether it is worth the premium depends on how much you would otherwise spend on breakfast and drinks. Some IHG status levels and the paid Ambassador program can also include lounge or upgrade perks, but terms change, so confirm with IHG before you rely on them.

Facilities & Amenities Review

Most InterContinental hotels back up the rooms with serious facilities. Which ones you get depends heavily on whether the property is a city hotel or a resort.

Pools, Spa & Fitness Centres

City hotels typically have a pool, a gym and a spa, though size varies. InterContinental Dubai Festival City, for example, lists an outdoor pool, a children’s pool and a full spa with sauna and steam room, while InterContinental Istanbul has an outdoor pool and a newly opened spa with a glass-walled relaxation room overlooking the Bosphorus.

Resorts go further. InterContinental Bali Resort in Jimbaran lists several pools, including a main pool, a club pool and a Balinese bath pool, plus a spa, steam room and sauna. If amenities are why you are booking, check the hotel’s own page for current opening hours, since pool access and spa treatments are sometimes restricted by event or season.

Dining & Breakfast Quality

Dining is usually a strength, with several restaurants and bars at most hotels. Bali guests often mention the Italian restaurant, Bella Cucina, while London’s Theo Randall at the InterContinental has its own following.

Breakfast gets more mixed reviews. London reviewers praise the choice and quality, but at a few hotels guests describe slow service at busy times or a buffet that did not live up to the price. Breakfast is not always included in the rate, so check your booking, because at some hotels it is an extra charge.

Service & Staff Review

Service is the most consistent positive across InterContinental reviews. Warmth and attentiveness are mentioned far more often than any criticism.

Check-In & Check-Out

Check-in generally gets good marks, especially at club levels where guests are checked in privately. Reports of long queues or room readiness problems tend to appear at busy times or in large hotels. Ask for your confirmed check-in and check-out times in advance if you have an early flight or a late arrival.

Concierge & Guest Support

Concierge teams are often named in reviews, particularly in London, where doormen and concierge staff come up repeatedly. They are most useful for restaurant bookings, transport, and local tips. The occasional weak spot is service recovery: when something goes wrong, a few reviewers felt the response was slow or poorly communicated.

InterContinental Hotel Reviews by City

Here is how five destinations compare, based on published guest feedback.

InterContinental Dubai Review

Dubai has several InterContinental hotels, including Festival City and Dubai Marina, so be precise when booking. InterContinental Dubai Festival City has 508 rooms, a spa, a kids club,b and four restaurants. Hotels.com shows a 9.2 out of 10 guest score from about 680 reviews.

Guests like the staff, the cleanliness,s and the direct link to Festival City Mall, which is a few minutes’ walk away. The airport is roughly a ten-minute drive, so it works well for short stays and families. The trade-off is that it sits away from the busiest tourist areas, so taxis are part of the plan.

InterContinental Istanbul Review

InterContinental Istanbul sits in Taksim, close to Taksim Square, with views over the Bosphorus and the Marmara Sea. Reviewers praise the service, the location for exploring the modern city, and the rooftop restaurant and spa views.

The Old City is farther away, roughly a 20-minute drive according to reviewers, so factor in transport if sightseeing in the historic areas is your priority. Taksim is also a busy district, so ask about quieter rooms if you are a light sleeper.

InterContinental Islamabad Review

I have nothing to report on a stay here, since my searches found no working InterContinental in Islamabad. IHG announced a plan in 2006 for a 260-room InterContinental there, with a planned opening by the end of 2007, but I found no evidence the hotel opened. IHG’s recent Islamabad news concerns a Holiday Inn project instead.

Be careful with look-alike names. Pearl-Continental is a separate Pakistani hotel brand and is unrelated to InterContinental. If you have found a listing for an InterContinental in Islamabad, check it directly with IHG before paying a deposit.

InterContinental London Review

InterContinental London Park Lane stands at Hyde Park Corner in Mayfair and has 449 rooms. Its Tripadvisor average sits around 4.4 out of 5 across thousands of reviews, and the sub-scores tell a clear story: guests rate the position far above the price.

The location is the headline: Hyde Park, Buckingham Palace and Harrods are all close, and the Tube is a few minutes’ walk. Where people push back is on tired room decor, and a bill they feel is too high. Management has indicated that refurbishment work on some floors and the lifts would continue into 2027, so ask which rooms have been updated.

InterContinental Bali Review

InterContinental Bali Resort sits on Jimbaran Bay with 425 rooms, several pools and a beachfront. Tripadvisor shows about 4.6 out of 5 from more than 6,000 reviews, although the page also carries a notice that the platform is looking into possible review interference, so read recent reviews as well as the score.

Guests praise the gardens, the pools, the sunsets, and the staff. The most common complaints are about price and extra charges, inconsistent breakfast service at busy times, and the sea, which can be rough for swimming. A private event, such as a wedding, can also affect pool and restaurant access, so ask the hotel in advance.

What Guests Say

The review picture is steady across cities, even when the buildings differ.

Top Positive Reviews

Warm, attentive staff, often named in reviews.s

Excellent locations, such as Hyde Park Corner in London and Jimbaran Bay in Bali

Clean rooms and comfortable beds

Good club lounges and a wide choice of restaurants

Spa and pool facilities at resort and larger city hotels

Common Complaints

Prices that some guests feel are high for the room standard

Dated decor and maintenance faults at older hotels

Extra charges, such as breakfast, parking or event fees

Uneven service at busy times

Private events that limit pools and restaurants

Taken together, InterContinental hotel reviews describe a dependable luxury brand whose weak point is value, not quality.

Pros & Cons

What We Liked

Prime locations in most major cities

Consistently friendly service

Strong cleanliness scores

Useful lounge access for club guests

Wide facilities at resort properties

What Could Be Better

Prices that can feel steep without a promotion

Rooms that need refreshing at some older hotels

Inconsistent service during peak periods

Breakfast and extras not always included

Clearer communication when events affect guests

Value for Money

Value is the lowest-scoring category on many InterContinental pages, which tells you where to focus when booking.

Average Room Rates

Rates vary widely by city, season, and room type. At the time I checked, Tripadvisor listed standard rooms at roughly $447 to $1,105 per night in London and $161 to $598 in Bali, and one booking site showed Istanbul from about $102. Treat those as a rough guide, not a quote, and check live prices for your dates.

IHG One Rewards & Best Booking Tips

IHG One Rewards is the company’s loyalty program, and joining is free. Members can earn points and status, and some benefits apply at InterContinental hotels, but the details change, so read the current terms on IHG’s site.

A few practical habits help. Compare the hotel’s own site with a couple of booking platforms, check whether breakfast is included, and look for member rates. Booking a refundable rate gives you room to move if a better price appears.

FAQs

Is InterContinental a 5 Star Hotel?

InterContinental is IHG’s luxury-tier brand, and many of its hotels are rated five stars in their local systems. Star ratings, however, come from national or third-party schemes, not from the brand, so check the rating for the specific hotel.

Is InterContinental Better Than Marriott or Hilton?

Neither is better across the board. All three run luxury and upscale hotels, and quality depends on the individual property. Compare the specific hotels you are considering, along with loyalty perks and location, instead of choosing a brand in the abstract.

Is InterContinental Worth the Price?

Often yes, if you value location, service, and facilities, and you book at a fair rate. It is less compelling when you pay peak prices for an older room. Read recent reviews for the exact hotel before deciding.

Are InterContinental Hotels Family-Friendly?

Many are. Resorts such as the one in Bali and city hotels such as the one at Dubai Festival City list kids’ clubs, children’s pools,s and family rooms. Check each hotel’s current offering before you book.

Does InterContinental Include Breakfast?

It depends on your rate and room. Club rooms usually include lounge breakfast, but standard rates may not; at some hotels, the buffet costs extra. Confirm what your reservation includes.

Final Thoughts

InterContinental hotel reviews paint a consistent picture: strong locations, friendly service,e and solid cleanliness, held back by price and aging rooms at some properties. The brand rewards travelers who check the specific hotel instead of trusting the name.

Before you book, read the most recent reviews for your chosen hotel, confirm what your rate includes, and compare prices across the hotel’s site and a booking platform. If you travel often, joining IHG One Rewards costs nothing and is worth doing.